FAQ

● Why is my order/item missing?
Oh no, you’re missing an item. We are very sorry for this, please contact our friendly
Customer Service Team for advice on +971 55 871 7853 or info@dubaibicycles.ae

● Why is my order incomplete?
Could you have chosen Partial Shipping at the checkout? If so we’ve sent you the items
that were available first and then we will send you the remaining items in a second
delivery. If you have not chosen this option please contact the customer care team for
advice on +971 55 871 7853 or info@dubaibicycles.ae

● What do I do if my item is damaged?
Here at Dubaibicycles, our team takes special care of each order to ensure your order
reaches you in perfect condition. On the odd occasion that you do receive a damaged
item, please contact our friendly Customer Service Team for advice on +971 55 871 7853 or info@dubaibicycles.ae

We at Dubaibicycles understand the daily hustle in our customers’ lifestyles. We take
pride in delivering 100% assembled products to save you the troubles of putting together
bicycles or toys, so you can hit the ground running as soon as you get your delivery.
*Just make sure to select the assembly option on the product page before adding to cart

Had your heart set on a specific item and it’s out of stock? Not to worry, you can contact
our Customer Service team who will try their hardest to find an alternative item for you or
give you an approximate time of when the item will be back in stock. +971 55 871 7853 or info@dubaibicycles.ae

Why do we display products that are out of stock online?
We’re sorry if the item you want is out of stock. We continue to show out of stock products
online so that you have access to the product details or so that you can buy it at a later
date when the item is back in stock. You may also select to be contacted when the item
comes back into stock.

Changing your details could not be easier, please contact our friendly Customer Service
Team for advice on +971 55 871 7853 or info@dubaibicycles.ae

Our returns procedure is simple and easy if the product is unopened and still in its original
condition and packaging you can return within 7 calendar days from the date of receipt.
Please contact our friendly Customer Service Team for advice on +971 55 871 7853 or info@dubaibicycles.ae

We are very sorry if you have received an item and there seems to be something wrong
with it. Our team at Dubaibicycles works very hard to ensure our products are of the
highest quality for you. Please contact our friendly Customer Service team and they will be
happy to help you solve the issue with your item

Whilst your payment is being authorized, look out for https// in the address line of the page
you are directed to. This indicates that your data is being transferred using Secure Socket
Layer (SSL) protection. We use industry-standard data encryption to make sure no
unauthorized parties can access your payment details. We have also introduced secure code
services for customers using Visa and Mastercard to shop on Dubaibicycles.

When shopping at Dubaibicycles, you can be assured of an easy-to-navigate and secure
site that provides easy and secure payment solutions to cater for all your needs.

● Credit Cards
We use the most secure payment gateway to offer you a fast, safe and secure way
of paying using either your Mastercard or Visa.

● Cash On Delivery
Cash On Delivery payment must be made in full upon receipt of goods at no added
cost. For the time being, COD is only available in the UAE

At Dubaibicycles we understand how expensive it is to keep up with the ever-developing
needs of your children, which is why we offer our shoppers the best price guarantee. If you
find any of our products in the UAE for cheaper, we’ll match that price to offer you the best
possible deal every time.
If you’re wondering how we do this – it’s simple – we cut the costs of warehousing and
store-fronts by buying all our products direct from manufacturers and suppliers, then ship
them straight to you, without any hidden costs or huge markups. Our job is to get you the
widest range of leading products at the best prices in the UAE – at all times. And if we’re
not doing our job right, please let us know. So now we’ve let you in on our secret, you can
enjoy shopping on Dubaibicycles safe in the knowledge that you’ll get leading brands at
the best prices in the region – every time.

• Gift Vouchers cannot be canceled, refunded, or returned.
• Gift Vouchers are not redeemable for cash
• Gift Vouchers are valid up to 6 months from the date of purchase.
• Gift vouchers are SINGLE USE only & can only be redeemed ONCE.
• Gift Vouchers are redeemable across all products available on www.dubaibicycles.ae. Other services such as express shipping are exempted from this voucher.

Coupon Codes are not valid on products with a discount of more than 30 percent.

• This offer is not valid in conjunction with any other offers or vouchers.
• Student discount is only valid on bicycles.
• We reserve the right to alter, remove or cancel the offer at any time without prior notice.
• We reserve the right to ask for a valid student ID card before processing your order.
• Discount offers cannot be used to purchase gift vouchers
• Coupon Codes are not valid on products with a discount of more than 30 percent.